First and Foremost, our entire team is dedicated to ensuring the health and safety of both our guests and our staff. Because of this, we have implemented new policies for increased cleaning standards. All of our staff will be wearing protective gear when entering your villa rental. Our housekeepers will follow a strict cleaning checklist based upon the recommendations from the CDC and WHO.
For guests looking to travel and are concerned about Government-mandated lock-downs, border restrictions and/or flight cancellations, we have created a flexible booking policy. For reservations confirmed between the dates of July 5 – October 15, and excluding reservations for Christmas and New Years, we have implemented the following to help you book with confidence. In the event your group is unable to travel to Los Cabos for one of the items listed above, we will provide you with full credit for new future dates in the same villa, with no additional re-booking fees. You can confirm dates at any time – please refer to calendars on the individual listings for available re-booking dates.
For those that want the ultimate confidence, we have teamed up with Rental Guardian and Insure Stays to provide top-of-the-line Travel Insurance. With standard insurance, your vacation is covered by 30 different reasons, including Government-mandated Quarantine. In addition, guests can choose to add the Cancel For Any Reason (CFAR) rider and have the confidence of being able to cancel their trip, with out the need of explanation, two days before arrival. (Insurance is not available for residents of Washington, New York or New Hampshire.) You can see more by reviewing the information on our website HERE.
Additional Resources are available on the InsureStays website. Find information specific to your home state:
https://insurestays.com/ptnw/ (Play Travel)
https://insurestays.com/ptnw_cfar/ (Play Travel w Cancel For Any Reason)
In the event you are unable to travel, any monies paid up to this point will become a credit towards the next year of bookings in your same villa. With this, we will help you re-schedule your villa dates and reconcile your folio.
Cabo Platinum will continue to keep you updated as well as be available to help re-arrange your travel plans. The skies will clear and our dedicated team will be available when you are ready.
For guests in search of a NEW place to QUARANTINE, we have established preferred rates for long term stays….