Our entire team is dedicated to ensuring the health and safety of both our guests and our staff. Because of this, we have implemented new policies for increased cleaning standards. All of our staff will be wearing protective gear when entering your villa. Our housekeepers will follow a strict cleaning checklist based upon the recommendations from the CDC and WHO. You can view our new cleaning procedures and protocols HERE.
For guests looking to travel and are concerned about Government-mandated lock-downs, border restrictions and/or flight cancellations, we have created flexible cancellation and rescheduling policies. For reservations confirmed between the dates of July 5th, 2020 – December 15th, 2020, (Christmas and New Years dates excluded), we have implemented the following to help you book with confidence. In the event your group is unable to travel to Los Cabos for one of the items listed above, we will provide you with full credit for new future dates in the same villa, with no additional re-booking fees (subject to availability and price changes based on season). On top of our flexible rescheduling plan, we are also now offering FREE Cancellation on SELECT VILLAS.
For those that want the ultimate confidence, we have teamed up with Rental Guardian and Insure Stays to provide top-of-the-line Travel Insurance. With Standard Travel Insurance, your vacation is covered up to 100% for 30 different reasons, including Government-mandated Quarantine. In addition, guests can choose to add the Premium Travel Insurance and have the confidence of being able to cancel their trip, with out the need of explanation, two days before arrival. You can learn more by reviewing the information HERE.
Additional Resources are available on the InsureStays website. Find information specific to your home state:
https://insurestays.com/ptnw/ (Standard Travel Insurance)
https://insurestays.com/ptnw_cfar/ (Premium Travel Insurance)
Cabo Platinum will continue to keep you updated as well as be available to help re-arrange your travel plans. The skies will clear and our dedicated team will be available when you are ready.
Additional COVID-19 Resources