We are now offering flexible rescheduling and cancellation on new reservations and select homes. Additionally, we offer and recommend Travel Insurance that protects you in the event you are not able to make your vacation. You can read more about on our reschedule policy and insurance options below.
GUEST AND REGISTERED GUESTS
Principal Guest, “Guest” is a minimum of 25 years of age. There are no age restrictions with other traveling members. Kids are welcome at all of our properties.
Guest will assume all responsibility of the property during their stay and adhere to the rules and conditions set forth in this Agreement. Guest will be held liable for all actions of the registered guests, invited guests and any other individuals that are not part of the company, who enter the property during the dates of rental. Guest will assume responsibility for any damages and/or violations of house or community rules and any fines and/or assessments as a result.
The reservation is confirmed and agreed upon with a registered number of guests. Guest agrees that only the number of people stated on the reservation shall occupy the property for the duration of the rental. The rental property is not intended for parties, events or gatherings unless arranged in advance and approved in writing by Cabo Platinum. Unauthorized invitees will result in extra charges, event fees and/or other assessments. Please inform us of any change in the number of Guests before your arrival to avoid these charges and to ensure the rental property can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of Guests after your arrival.
Excessive noise, loud music, illegal activity, or evidence of violation of agreement policies, will result in fines and potential eviction of the rental property. Some communities will ticket and fine guests for excessive noise, rude conduct at entry and/or damage to community. Guest agrees to settle and pay these fines in full, prior to departure.
Check-In is at 3pm.
Early arrivals may be arranged when possible, pending the departure schedule. If the property has a check-out on the day of check-in, an early check-in will not be possible as housekeeping staff needs time to changeover the property. Arrangements must be made in advance to permit early check-in and cannot be confirmed until 3-days (three) prior to arrival. At the very least, Cabo Platinum can make arrangements for Guest to drop luggage at the property, assuming prior guests have already departed.
Please schedule your arrival time with your concierge. Cabo Platinum provides a comprehensive tour of the property, operational briefing and walk-thru inspection for confirmation of property condition upon check-in. Any existing damages will be documented during this inspection. For any other damages, please see the Security Deposit Section.
Check-Out is at 11am.
Guest hereby represents and warrants that upon Departure, the Property shall be returned in the same condition as the time of Arrival.
Please confirm your departure time with your Personal Concierge. If the Guest would like a late check-out, he/she must confirm in writing, with Cabo Platinum, and will be subject to availability. If the rental property has not been vacated by 12:00pm, a fee of $125 USD per hour will be assessed to the Guest. Any stay past 3:00pm will be charged the equivalent of an additional rental night.
50% (fifty percent) of the total reservation amount must be paid via bank wire, credit card or debit card to confirm a booking. The remaining 50% (fifty percent) will be due between 30-days (thirty) and 45-days (forty five) prior to arrival, depending on the villa. Please see rental agreement or speak with our office for more details. With written approval, Cabo Platinum will make concessions.
If final payment is not received 15-days (fifteen) prior to arrival, the reservation is canceled, dates are released on the calendar and all funds are forfeited and non-refundable. Any reservations made within 30-days (or 45-days on select villas) must be paid in full. Guest hereby acknowledges that monies paid pursuant hereto (other than the Security Deposit) are non-refundable.
ACCIDENTAL DAMAGE WAIVER
The Accidental Damage Waiver (“ADW”) is required on all Cabo Platinum reservations. The fee for ADW is $79 and protects the property during your rental from accidents, up to $1,500 USD. The ADW covers ACCIDENTAL DAMAGES ONLY and does not cover gross negligence to the property or its contents. ADW excludes additional cleaning fees, towel and linen stains, and any other damages created from gross negligence or abuse. ADW does not cover cigarette burns and/or other smoking-related damages. Photo evidence of accidental damage must be obtained in order to exercise the policy. Without photo evidence of accidental damage, damages will be assessed against the Guest Security Deposit.
A security deposit is required on all reservations. This deposit will be processed via credit card pre-authorization up to 7-days prior to your scheduled check-in date. We will also accept a bank wire, which will be refunded after checkout, less any damages. A walk-through inspection will be performed at check-in and checkout with a Cabo Platinum representative. At check-in, any damages or missing items will be noted and acknowledged with signature by Guest.
Deposit will be held for up to 10-days (ten) following departure in order for Cabo Platinum to detect any additional damages that were not noticed during the check-out walk-thru inspection. If damages are found, Cabo Platinum will withhold security deposit for the time necessary to quote, assess, and replace the damaged items. Receipts for damaged items and repairs will be supplied to the Guest by Cabo Platinum.
Guest acknowledges and agrees that he/she is responsible for damages, loss of inventory, excessive cleaning required, HOA fines, event fees, excess occupancy fees, labor needed to repair delivery damages, and/or service charges during occupancy dates.
In the event that damages are not covered by the ADW and exceed the security deposit amount, Guest personally warrants and accepts that he/she is responsible for said loss and guarantees to pay the total amount of damage to Cabo Platinum within 14-days (fourteen) from request for payment. As a condition to the rental of all vacation properties, Cabo Platinum reserves the right to charge the Guest's credit card for any and all uncovered losses and damages sustained to the vacation rental property.
If there are no damages or missing items to/in the vacation rental property, security deposit will be refunded in full.
Cabo Platinum provides and recommends travel insurance for most reservations (inquire for restrictions). Platinum Travel Insurance is available up to 14-days (Fourteen) after initial time of booking for 9.8% of the reservation total. Standard Travel Insurance is available up to 30-days (Thirty) before your scheduled check-in for 7% of the reservation total. If your reservation is within 30-days (thirty) of check-in, travel insurance must be purchased at the time of booking. Additional information regarding available insurance policies can be found HERE.
We are now offering flexible rescheduling options for new reservations. We will allow Guests to reschedule their travel dates without penalty, up to 15-days (fifteen) prior to arrival, if unable to travel due to COVID-19 (i.e. border closures, travel bans, majority of traveling party has positive COVID tests within 30-days of "Arrival"). Your credit for future dates will be redeemable up to 1 (one) calendar year from your original travel dates, at the same property and for the same number of nights (you are able to extend your stay based on availability). You are permitted 1 (one) reschedule without penalties or fees. Rescheduled reservations are subject to rate increases, based on availability and season. This offer is NOT valid for reservations made with travel dates between December 16th and January 5th.
We do not allow reschedules based on fear of travel. If you elect to reschedule your reservation based on fear of travel, we will attempt to re-rent your travel dates. In the event that we are able to re-rent your original travel dates, we will allow you credit for future travel, minus a 15% (fifteen percent) rescheduling fee. For every time Guest needs to reschedule and we're able to re-rent the travel dates, there will be a 15% (fifteen percent) rescheduling fee applied.
Guest hereby understands there are NO cancellations. Cabo Platinum does not issue refunds due to acts of nature such as: weather, road conditions, power outages, security, travel warnings, pandemics or political unrest. In the event the rental property is rendered unfit for occupancy or use, this Agreement may be terminated by Cabo Platinum and Guest will be provided a full or pro-rated refund for the time the rental property was not used.
In the event Guest needs to cancel his/her reservation, Cabo Platinum will attempt to re-book the calendar dates. If the property is fully re-booked for the same dates, a refund will be given to the Guest, minus a 15% (fifteen percent) rescheduling fee. If the Guest has other potential renters, Cabo Platinum has the right to approve/deny the replacement group before accepting the reservation.
Guest is booking a resort short stay home through the Owner/Provider. Vacation rental properties are all different and are handpicked by the Guest to meet their needs. This property will be taken off the market and not available to any other paying guests. Upon payment by Guest for the property, Cabo Platinum reserves the property for the Guest and foregoes any further bookings and/or income during said rental period.
In the event the Guest needs to cancel his or her reservation and is applicable to a refund, the funds will be sent back to the Guest in the same manner they were received. If the Guest paid by credit card, the 4% merchant processing fee will not be refunded and an additional 4% cancellation fee will be assessed. These fees are paid to a 3rd party vendor at time of transaction and cannot be refunded.
Travel Insurance options are also available at booking and remain available until 30-days (thirty) prior to Arrival. Additional information regarding available insurance policies can be found HERE.
Cabo Platinum offers full-service assistance to all guests through a Personal Concierge. Only providers, outside agencies and services offered through Cabo Platinum are permitted on the premises at any time. Guest hereby represents and warrants that at no time shall Guest obtain any services from a third party or outside agency without first obtaining the written consent of Cabo Platinum. If an outside service provider enters the premises for any reason, the security deposit may be forfeited. This is for the safety, security and liability of the Guest, the Guest’s invitees, the vacation rental property and the property’s staff.
Smoking is not permitted inside the rental property. Any detection of smoking within any building will result in a minimum $500 USD (five hundred) fine. One warning will be issued. The second offense will result in immediate eviction.
Unless authorized in advance, Guest will not have any pets on premise. A pet must be permitted through written approval from Cabo Platinum. A Pet Fee of $750 USD (seven hundred and fifty) will be charged to the Guest in the event of violations of the rules.
Guest agrees that any locked off areas are exclusively the private property of the Owner and are not part of this rental agreement. Guest will not make any alterations, repairs, modifications to any part of the property at any time.
The property may also be located inside a guard gated community and contain private clubs, community pools, private golf courses or workout facilities. Some of the clubs are accessible for a fee - more information and arrangements can be provided by your Personal Concierge. Unless access to these areas are explicitly included in the listed amenities of the property, there is no access to private areas. Using unauthorized facilities and areas can be considered trespassing.
Guest acknowledges that he/she is subject to rules within the community in which he/she is staying and will be held responsible for any violations served because of actions of the Guest or other members of the Guest’s party. Guest will act in a socially respectable manner within the community and in all social communities/clubs (if explicitly included as accessible) within the development.
Use of Drones must be approved in advance by Cabo Platinum and the HOA Community of the Development. Some communities assess fines, police, and Guest removal from property due to the unauthorized use of drones.
If a clog occurs, plungers are provided. Please understand pipes in Mexico are more sensitive than other countries. Do not pour grease or put any other foreign objects (including feminine products) in drains or in the toilet. If a service call is required for plumbing issues, a minimum deduction of $50 USD (fifty) will be made from the security deposit.
In the event of an emergency, dial 911.
Maintenance issues can arise during your stay. Emergency contact numbers for the property manager are provided at check in and in your itinerary, please report to those numbers immediately upon detection. Cabo Platinum is a 24/7 service company and we will take care of issues in a timely manner to avoid any discomfort during your stay.
RIGHT OF ENTRY
Cabo Platinum may enter the Property as follows:
at any time for protection of the Property;
with Guest consent;
in case of emergency;
in the event care, repairs or maintenance is needed on the Property;
when Guest unreasonably withholds consent.
SECURITY & SAFETY RISKS
Always lock doors and windows when you leave the vacation rental property. During your stay, you assume responsibility for the property and its contents, as well as your personal property. Cabo Platinum does not assume any responsibility for injuries or loss resulting from your failure to use due caution. Children must be supervised at all times, especially around water features, pools and hot tubs. Extreme caution must be used with all gas appliances and fire features and must be turned off when not in use. If you do not know how to use appliances or they are not working properly, please call Cabo Platinum (US: 530.562.4032).
Guest shall be responsible for supervising all activities on the Property including but not limited to activity in or near the pool. Please note that the vacation rental property Owner does not provide a lifeguard on the property or any common elements that may be used by the Guest. Guest may encounter risks while staying at the property including but not limited to slippery floors, pathways and stairs (especially when wet), precipitous drop-offs, unfenced swimming pools and water features, and other unlisted dangers. The listed dangers are not all-inclusive, but simply point out the existence of hazards. Therefore, Guest agrees that he/she is voluntarily participating in the use of the rental property, and hereby assumes all risk of injury, illness, loss of life and damage or loss of property that could result.
GUEST PERSONAL PROPERTY
By signing this Agreement, the Guest agrees that Cabo Platinum will not be liable for any damage, loss, or theft to Guest’s personal property. In the event the Guest leaves items on the Property after vacating, or that abandonment or surrender occurs, Cabo Platinum shall not be held liable or responsible for the return of the Guest’s personal property. If Cabo Platinum finds items left behind by Guest or a member of Guest’s party, we will send items back to the Guest, at both the Guest’s request and expense.
CONSTRUCTION AND UTILITIES DISRUPTION
Guest acknowledges and accepts the following factors that may impact the peaceful use of Villa rented under this agreement:
There may be construction in the area, which may affect noise or temporary disruption of utility services. Construction hours vary per community or area you are staying in. Construction notices will be posted on our website or call Cabo Platinum for up-to-date information.
Utility services may be interrupted in the event of inclement weather or other events not within the control of Company.
INDEMNIFICATION & HOLD HARMLESS
All Guest(s) and their Invitees use the vacation property structures and premises at their own risk. Cabo Platinum and its property Owners shall not be held liable or otherwise responsible in any way for injury to any Guest and/or their Invitees that is caused or permitted to be caused by the intentional or unintentional acts of said Guest(s) and/or Invitees, or by the failure of structures, appliances, (including hot tubs and BBQs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of god/nature, and/or are otherwise naturally occurring. Guest agrees to indemnify and hold harmless the vacation property Owner, CSL Platinum Services SA de CV, Cabo Platinum or any affiliate provider, Agents, the Development and its’ employees for any and all liability arising from any use of the Property, any discontent of area or home's furnishings, home's privacy, home's interiors, and any injury which may befall Guest or Guest’s invitees, as a result of Guest use of the Property.
In the event that any action is brought against any party to dispute the terms of this Agreement or legal action is instituted as a result of Guest, Guests or, invitees sustaining injuries, the Guest shall personally pay for all costs and expenses incurred by Owner. This is including but not limited to, any remedies or judgments which may as a result be rewarded, and reasonable attorney's fees and costs.
CREDIT CARD AUTHORIZATION & ACKNOWLEDGMENT
Guest warrants that the electronic signature below is the same as the authorized cardholder. Guest’s electronic signature below is on file as a full and irrevocable authorization for Cabo Platinum to charge the credit card listed below for vacation related expenses incurred by his/her party during the reservation dates. In the event of damages to the property that are not covered by the Accidental Damage Waiver, the credit card below will be charged and a copy of the charges will be sent to the Guest. Guest understands that he/she is executing this agreement on behalf of all members of his/her party. Guest’s electronic signature below executes this charge authorization and is evidence of his/her acceptance of this agreement in full.
Credit Card Disputes that end in Cabo Platinum's favor will result in a 50% reservation fee applied to the Guest. This expense covers labor, attorney's expenses, and risk of losing merchant processor which will lead to loss of future business. The remaining 50% balance on the reservation will be usable as credit for Guest.
Time is of the essence.
All questions concerning the meaning, terms, effect, validity, and enforcement of this agreement shall be pursued and determined exclusively pursuant to the Laws of Baja California Sur, Mexico, where Guest takes residence and transaction occurs.
In the event any portion of this agreement shall be deemed void or unenforceable, the remaining provisions of this agreement shall continue in full force and effect.
Any signature delivered by digital signing device shall be treated in all manner and respect as an original document.
Guest is signing this agreement in good faith.
This agreement embodies the entire agreement and the understanding between and among the parties relating to the subject matter hereof and supersedes all prior proposals, negotiations, or prior understandings relating to such subject matter. No modification, amendment or waiver requested shall be valid unless made in writing and signed by each and all parties hereto.
Guest understands that if a request for a particular item is not put in writing, prior to arrival, then Guest will have no legal right to request that item/service (chef, additional bedding, flowers, champagne, food items, cars, yachts, or any item that is not specifically included in this Agreement) and will have no legal right to reimbursement for such item or service.
If Guest decides to vacate the vacation rental property prior to the end of the rental period for any reason, then Guest will not receive compensation for any time not used.
Any reference to “Cabo Platinum”, “we”, “us”, “our”, or “company” refers to Cabo Platinum LLC & CSL Platinum Services SA de CV.
Guest is signing this agreement in good faith and comprehension of the English language. If a native language other than English is required, an agreement will be provided upon request.